Incident Management Handbook

How to Deal with Being On-Call


Responding to an alert can be daunting – for managers, developers, and anyone who is paged in the middle of the night.

This step-by-step guide shows how to ask the right questions and stay organized along the entire journey from getting paged to resolving an incident.

You'll also learn:

  • Where to start when your pager goes off
  • How to work through the On-Call Stages of Grief
  • How to use the process of elimination as a debugging strategy
  • How to mitigate the impact on users as quickly as possible