An Introduction to SLAs, SLOs, and SLIs

On-demand webinar

Presented by Forrest Knight
Lightstep Senior Sales Engineer


Lightstep Senior Sales Engineer Forrest Knight works with customers around the world to witness various ways to implement SLAs (service level agreement), SLOs (service level objective) and SLIs (service level indicator). In this webinar, Forrest will discuss how these terms have matured over time, the importance of each, and how to determine what measurements matter to your system.

Join our 30-minute live webinar to:

  • Understand the difference between SLAs, SLOs, and SLIs, and when to use each
  • Learn how properly implementing SL(x) can reduce the number of pages fielded by your on-call team
  • Hear practical real-world advice for establishing and implementing SL(x) in your organization

Forrest Knight

Forrest spent a number of years writing software as both an engineer and a software consultant at Fortune 500 companies before joining Lightstep as a Sales Engineer. He joined this space after seeing how Lightstep could uniquely solve many of the problems he personally encountered deploying software at scale.